Effective from March 2021, customers of ADDC are given extra time before Direct Debit deducts the billed amount from their accounts. Instead of the Direct Debit acting on the billing date, it will be acting onto the statement date with a grace period of ten days before the deduction takes place. Customers will be notified of the Direct Debit amount and date along their statements. They will also receive an email and SMS message one day before the transaction takes place. Meanwhile, consumers will be informed in case of an unsuccessful transaction so that they can ensure a sufficient amount is available and the Direct Debit will be retried after three days.
You can apply for Direct Debit via service and contact centers, banks, mobile apps, express service devices and the official website of ADDC. Besides an active ADDC account and sufficient bank account balance each month, there is a set of documents required as well:
- Valid Emirates ID for individual accounts
- Valid trade license/Emirates ID for non-residential accounts
- IBAN from the bank, from which the deduction will take place
Also, in the case of an automatic registration method, you will be asked to sign an initial registration application. If you choose a manual registration method, then you will have to sign a direct debit request. The entire procedure takes two working days.